tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:/historyThe Christian Broadcasting Network, Inc. Status - Incident History2024-03-05T15:08:22ZThe Christian Broadcasting Network, Inc.tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/168956062023-04-17T22:46:16Z2023-04-17T22:46:16ZInbound phone service<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:26</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Update</strong> - We are currently experiencing outage with all of prayer center inbound phone calls.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/96121472022-03-23T19:22:53Z2022-03-23T19:22:53ZTechnical issues with phone<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>19:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing technical issues and we are working hard to resolve. Please try your call again later.<br /><br />If you are calling for prayer, you can visit CBN.com to submit your prayer request, or you can download the MyCBN app to your phone or tablet and join in the prayer discussion and enjoy other CBN devotionals. To donate, you can visit CBN.com or text CBN to 71777.</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/76273512021-07-28T20:28:29Z2021-07-28T20:28:29ZPayment processing issues<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/60061232021-01-12T16:54:26Z2021-01-12T16:54:26ZExternal vendor infrastructure issues affecting CBN websites and apps<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/56995342020-12-02T12:24:40Z2020-12-02T12:24:40ZText to Give sites experiencing issues<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:09</var> UTC</small><br><strong>Identified</strong> - CBN is experiencing periodic issues with our Text 2 Give platform which may impact some Giving Tuesday options. Please either visit our website directly or call 800-700-7000 to make a donation.</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/56977052020-12-01T17:51:58Z2020-12-01T17:51:58ZText to Give and #GivingTuesday giving pages experiencing issues<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Identified</strong> - The Text to Give and #GivingTuesday giving pages have been experiencing technical difficulties and may not respond. Please know we are working diligently to resolve this. <br />To give directly: <br /> Orphan's Promise https://www.orphanspromise.org/givingtuesday2020/<br /> Operation Blessing: https://go.ob.org/GTFB<br /> CBN: https://www.cbn.com/giving/700club/contribute.aspx?intcmp=gvsl_www1.cbn.com-_11_GiveToCBN&o=2</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/38980342020-04-17T12:36:53Z2020-04-17T12:37:11ZTesting Teams integration<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>12:36</var> UTC</small><br><strong>Resolved</strong> - We finally fixed everything.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>01:55</var> UTC</small><br><strong>Investigating</strong> - Everything is broken!</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/38964982020-04-16T20:08:47Z2020-04-16T20:08:48ZJosh broke the website<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Resolved</strong> - We put Jason in charge.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>Identified</strong> - Working on it.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>19:49</var> UTC</small><br><strong>Investigating</strong> - This guy Josh who works for CBN was coding in production and broke something which brought the site down. The beatings are continuing while he works on fixing the problem. In the meantime, visitors may experience some errors when accessing some portions of the website. Primarily, this would be the 700 Club page. https://www1.cbn.com/700club</p>tag:thechristianbroadcastingnetworkinc.statuspage.io,2005:Incident/38963342020-04-15T19:32:56Z2020-04-16T19:16:56ZThis is an example incident<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>19:22</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>